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1.Appointments and Cancellation Policy

All therapists  at The Essence of Beauty Med Spa are trained and approved in accordance with the company’s treatment protocols and therefore we do not guarantee continued treatment with a named therapist.  While we will make every effort to meet requests, we cannot guarantee a specific practitioner or gender, however the client can request to be serviced by the same practitioner or request gender preferences upon initial consultation.

If you need to reschedule your appointment, please give us 48 hours notice via phone or email and the Friday before a Monday appointment, or please make adjustments using our scheduling system.  Failure to give 48 hours or weekend notice to cancel or rearrange your appointment cannot guarantee any follow-up treatment services within the suggested servicing time and highly recommend consulting with your practitioner to reserve all treatment package scheduling in advance.

Our concierge will arrive at least 15 minutes in advance so that the necessary paperwork can be completed, if not completed prior. If you are visiting one of our facilities, a 15 minute late arrival may result in reduced treatment time, and may require rescheduling.

The Essence of Beauty Med Spa will endeavour to ensure that your appointment runs according to the arranged time; however, should we need to cancel your appointment at short notice , we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required  such as shaving, make up removal, avoidance of sun exposure etc. Please be aware that if you arrive to your appointment and it is deemed unsafe to continue with your treatment by our staff due to tanning or recent sun exposure, your pre-paid services will be postponed until your are able to be treated.

Please be advised makeup, deodorant, perfume and oil based products must be removed before treatment. Practitioners will cleanse the area however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

2. Lateness Policy

If arrival is delayed it is not always possible to accommodate your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last minute changes if we can however this is only if the appointment is available for a later time.   Please be aware that with certain skin treatments we may require you to arrive 30 minutes prior to your appointment for the application of numbing cream, and the same applies for our practitioners if using our concierge services.  Please be advised any lateness may mean the treatment is cancelled if staff members do not feel they can perform treatment without numbing cream having been applied.

3. Refund Policy

Please note that Essence of Beauty does not offer refunds on treatments, only credit for any products. If you change your mind about a treatment you have purchased within 14 days, and none of your sessions have been redeemed yet, we are happy to offer an exchange for another service or a credit note.

Please also note that this policy does not apply to retail products which have been used or opened. We do not offer refunds on retail products. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical record report from your doctor.


Sessions that have not already been redeemed will be refunded proportionally, session that have already been redeemed will not be refunded. Please be advised we do not offer refunds on any treatment taken via our finance option, except in cases where a medical exemption is presented. In this case, we would have to charge an administration fee to implement the refund.

4. Liability Policy

The Essence of Beauty Med Spa will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Essence of Beauty Med Spa regarding the care of a treated area.

5. Complaint Policy

We always try to give the best service possible, but there may be times when you feel that this has not happened. You are entitled to lodge a complaint, either verbally, via telephone or in writing . If you require assistance with making your complaint, we will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is underway.

During the course of the investigation, we may require you to attend an additional consultation meeting  with the practitioner involved in your treatment.  If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s manager will review your case.

This is a summary of the complaints procedure. A full version is available upon request.

6. Payment Policy

Payment must be received at the time the treatment is scheduled in order for a time and a practitioner to be reserved.  This also includes any pre-arrangement associated with any external third-party financing options.  For first time assessments, 50% of the first consultation fee will be applied toward your first service or package.

7. Shipping | Delivery Policy

Standard shipping charges associated with by location costs will be considered by providing cost efficient delivery courier options,  shipping charges remain the responsibility of the customer for all packaged goods. Subscriptions at the time of offer will provide a fixed associated cost. If a practitioner delivers any of our products per the customers request during a concierge visit, a delivery service fee, will not apply.  

8. Payment

Payment can be made securely using Affirm of via credit card or pre purchased gift card. 

9. Refunds and Returns

Refunds for products purchase are at the discretion of the practice management team. Please contact us via email or phone if you would like to discuss this.

10. Gift Cards

The Essence of Beauty Med Spa permits multiple bookings and individuals to through our pre purchased gift card, as long as the value meets the purchase amount, and / or is combined with an alternative payment method.  Gift cards and services do not have an expiration, unless otherwise stated.


Our staff and clients have the right to be treated with dignity and respect at all times. In such circumstances where etiquette is challenged and / or services are compromised , the practitioner and or the client, have the right to refuse any further treatments.  If deemed the fault of the practitioner,  the circumstances will be evaluated, and refunds may be awarded in a case by case. Any incident of this nature would preclude any further treatment.

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

Legal Identity

The term ‘Website’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. By using the website, you are agreeing to be bound by the following terms and conditions.

As a condition of your use of this website, you warrant to us that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further  

  information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without our prior written consent.

• Technical support is only provided to paying general practices and not to any other parties. You must not upload, post, host, or transmit

  unsolicited e-mail, SMS, or ‘spam’ messages.

• You must not transmit any worms or viruses or any code of a destructive nature.

• You must not breach nor attempt to breach the security of this website.

• You understand that we use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

• In no event shall we and/or our suppliers be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if we or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury, for which no limit applies, the liability of us and/or our respective suppliers for direct loss arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise, is to the total value of the transaction under which the claim arises for any one event or series of connected events.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of New York State, United States of America.

This agreement constitutes the entire agreement between the User and The Essence of Beauty Med Spa with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and The Essence of Beauty Med Spa with respect to this Website.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Modification of These Terms and Conditions

We reserve the right to change the terms, conditions, and notices under which this website and it’s services are offered.

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